Service Coordinator
BCFS

Job Info

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It's a great feeling to work for a company that does so much good for others around the world!

Applicant must reside in Texas or Louisiana or be willing to relocate.

Academic Req: Required - Bachelor's degree in the following areas: social work, psychology, criminal justice, sociology, or related field of study.

Work Experience: Required -Experience in child interviewing and crisis intervention.

Experience in antitrafficking field strongly preferred.

Critical Action Items & Measurable Deliverables:

1. Accept and respond to all inbound contacts during assigned shifts, including regular on-call overnight shifts as assigned
2. Recruit, train, supervise, and retain volunteers and interns to support program 24/7 operability and ongoing effective response to crisis calls
3. Manage on-site office operations, including administrative duties
4. Remain apprised of regional referral paths and ensure crisis team has full visibility of services
5. Participate in weekly supervision with assigned supervisor
6. Participate in workshops, seminars, education programs and other activities that promote professional growth and development
7. Ensures 24/7 inbound contact operability and immediate advocate dispatch for qualifying cases
8. Ensures the effective assessment of all calls, including phone-based trafficking screening when necessary
9. Ensures the successful identification of the appropriate intervention and referral path for all contacts
10. Successfully recruit, train, supervise, and retain volunteers and interns
11. Leads a team of interns and volunteers and ensures their performance meets programs expectations
12. Coordinates intern and volunteer hour tracking and ensures internship documentation and requirements are satisfactorily met
13. Work evenings and weekends when required or requested by supervisor, including regular overnight on-call shifts as assigned
14. Ensure all contacts are appropriately documented in the program's databases
15. Manage program administrative responsibilities, including service plan tracking, expense reporting, supply/logistics monitoring, and mailing as needed
16. Implement BCFS HHS safety protocols in case of an emergency
17. Participate in scheduled meetings and team decisions and operations
18. Maintain confidentiality in all areas of the service population and program operations
19. Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS HHS employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code

Requirements:
1. Pass a pre-employment drug screen and random drug screens
2. Provide proof of work eligibility status upon request
3. Pass a pre-employment and biennial criminal background checks
4. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics
b. Work in a fast-paced environment and always maintain emotional control and professional composure
c. Maintain computer literacy required to meet the responsibilities of the position
d. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
e. Actively support supervisees in professional development
5. Demonstrate a working knowledge of all Human Trafficking Interdiction policies and procedures.

BCFS Health and Human Services, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from BCFS Health and Human Services, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

Here at BCFS Health and Human Services, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!

BCFS Health and Human Services, is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of BCFS Health and Human Services, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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