Service Coordinator
Sudden Service, Inc.
Job Info
Job Responsibilities:
- Answers phones and assists customers with their needs.
- Provides administrative support to 5 - 7 Generator Technicians.
- Ensures all technicians' time and field service report's are in by 8:00 am daily and checked for accuracy.
- Enters time on spreadsheet to be sent to payroll.
- Forwards field service reports to accounting along with any changes to time or mileage for invoicing.
- Checks expenses for accuracy and company guidelines.
- Schedules monthly preventive maintenance.
- Schedules any service repairs.
- Keeps track of all customer checks that come to the branch.
- Reviews schedules with technicians each morning and afternoon to ensure they know of any changes and scheduled times.
- Orders any parts needed for jobs from the parts department.
- Ensures any additional repairs that are turned in are sent to the Service Manager or Service Sales Person for quoting.
- Checks all accounts for credit hold or P.O.'s needed before scheduling work.
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