Service Delivery Manager
Cepheid

Job Info

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At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we're working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Service Delivery Manager is responsible to lead Cepheid's manufacturing applications support and sustaining teams for the manufacturing sites globally.

This position is part of the Global Systems Engineering group and will be onsite in Lodi, CA. Our vision is to enable digit and smart manufacturing across all Cepheid sites. This enables our manufacturing associates to produce high quality diagnostics consumables on which our patients can rely on.

In this role, you will have the opportunity to:

• As part of the global systems engineering team, you are responsible to provide guidance, training support and knowledge as required for Cepheid's sites worldwide.
• Develop a deep understanding of cepheid processes, and work with cross function team to gain insights into the scope of service delivery.
• Develop and implement ITIL processes that aligns with global teams and strategies.
• Service delivery per SLA, in collaboration with corporate IT and third-party vendors.
• Manage team of professionals to provide guidance, conducts performance review, provide feedback and foster expertise for growth.

The essential requirements of the job include:

• Bachelor's degree Information Technology, Computer Science, or Business Management with 9+ years of industry experience in MES (Manufacturing Execution Systems), Process Engineering, IT, Service Delivery, or Manufacturing OR Master's degree in same fields with 7+ years of same work experience
• In-depth knowledge of ITIL
• Solid problem-solving skills
• Demonstrated experience in people management (Supervisor/Team Lead/Manager)
• Flexibility in working hours to work with India, US and Sweden and up to 20% travel, including international travel

It would be a plus if you also possess previous experience in:

• Camstar, Siemens OpCenter or similar
• ITIL certification
• IT infrastructure like; windows server, sql server, AWS

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

The salary range OR the hourly range for this role is $117,000-$160,800. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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