Service Desk Analyst - Dallas (Day Shift)
Gdh Consulting, Inc.

Job Info

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Job Description:
Our client is hiring a dedicated and knowledgeable Service Desk Analyst to join our team in Dallas. This entry-level position is designed for individuals who are eager to begin their career in IT support, providing first-level assistance for service requests and incident resolution. The role operates within a 24 x 7 x 365 environment, requiring flexibility to work various day and/or evening shifts. The successful candidate will play a crucial role in offering onsite business support through various communication channels, including phone calls and emails. This position offers a unique opportunity to gain extensive experience in IT support and incident management in a dynamic and fast-paced setting.

Responsibilities:

• Provide first-level IT support for service requests and incident resolution.
• Answer inbound customer calls and make outbound calls to resolve IT-related issues.
• Monitor operational dashboards and group email inboxes to create, resolve, and/or escalate operational incidents and service requests.
• Adhere to established Incident Management Processes and Procedures for classifying, prioritizing, and escalating incidents.
• Work collaboratively with team members to ensure a high level of customer service and support.
• Participate in ongoing training and development to enhance technical and customer service skills.
• Document all support activities and interactions in the IT support system accurately and comprehensively.
• Identify and suggest improvements to the incident management process to increase efficiency and effectiveness.

Qualifications:

• High school diploma or equivalent required; higher education or certifications in IT or related field preferred.
• Availability to work in a 24 x 7 x 365 environment, including various day and evening shifts.
• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to convey technical information in an understandable manner.
• Basic understanding of IT principles and an eagerness to learn.
• Experience in customer service or IT support roles is a plus but not required.
• Ability to work effectively both independently and as part of a team.
• Proficiency in using computers and various software applications.
• Demonstrated commitment to providing high-quality customer service.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

Benefits of Working for GDH:

• Professional Development
• Competitive pay
• Full health insurance
• 401k Plan
• Holiday Pay
• Gym Membership Reimbursement
• Weekly Paycheck & Direct Deposit
• & More!

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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