ServiceNow Process Owner
Vertiv Corporation

Job Info

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Job Summary

Vertiv is seeking a skilled and detail oriented ServiceNow Process Owner to manage and optimize our ServiceNow platform. As a Process Owner, you will play a critical role in ensuring best practices are implemented and maintained within our environment.

Responsibilities:

• Process Optimization: Collaborate with stakeholders to analyze existing processes and identify areas for improvement. Propose enhancements and automation opportunities within the ServiceNow environment.
• Process Ownership: Be the sole owner of specific processes within the ServiceNow platform.
• Process Design and Optimization: Design, document, and continuously improve end-to-end processes. Ensure they align with business objectives and meet quality standards.
• Incident and Problem Management: Handle incident and problem management processes within ServiceNow, including ticket creation, assignment, and resolution.
• Service Catalog & Knowledge Maintenance: Maintain and enhance the Service Catalog, ensuring accurate service offerings, efficient request fulfillment, and up to date KB articles.
• User Training and Support: Provide training to end-users on ServiceNow processes and functionalities. Address user inquiries and troubleshoot issues.
• Reporting and Analytics: Create and maintain reports, dashboards, and KPIs related to process performance.
• Documentation: Maintain process documentation, standard operating procedures, and knowledge base articles.
• Continuous Improvement: Stay informed about ServiceNow updates and best practices. Propose enhancements to keep processes efficient and aligned with industry standards.
• Stakeholder Engagement: Collaborate with stakeholders to understand their needs, gather requirements, and ensure process alignment.

Requirements:

• Minimum 8+ years of experience in ServiceNow administration, specifically focused on process management.
• ServiceNow Knowledge: Proficiency in ServiceNow modules such as CSM, MCO, SPM, ITOM Visibility & CMDB
• Process Mapping: Ability to map business processes and translate them into ServiceNow workflows.
• Analytical Skills: Strong analytical and problem-solving abilities.
• Communication: Excellent communication skills to interact with end-users, stakeholders, and technical teams.
• Certifications: ServiceNow certifications a plus but not required

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $6.9 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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