Social Media Community and Engagement Associate
Kenvue NA

Job Info

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Kenvue is currently recruiting for:

Social Media Community & Engagement Associate

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

Role reports to: NA Community Engagement and Business Solution Leader

Location: Kenvue is currently in the process of moving it's Global Headquarters from Skillman, NJ to Summit, NJ. This role is based in Summit, NJ but there may be a period of time during the transition that you must report to Skillman. (Open to Remote)

Travel : 5-10%

Pay: $60,000.00 to $96,600.00

What you will do

The Social Media Community & Engagement Associate will support the Neutrogena® U.S. brand and responsible for
Social Media

• Lead strategic oversight and credentials of social media platforms accounts to align with global governance and Sprinklr integration for compliant consumer engagement monitoring and moderation of paid and owned reach activations.
• Lead the strategic connectivity with the Consumer Care Center and the Neutrogena Brand Equity and Social Media Specialists to ensure positive community engagement experiences through consistent projection of brand image, voice, and persona across all consumer-facing channels
• Ensure front-line Social Media Specialists are mentored and trained to ensure brand image, voice, and persona are projected effectively and consistently.

Consumer Experience Advocacy and Consumer Care Center (CCC), ALTA

• Maintain strong connectivity to business, establishing solid understanding of brand priorities and audience reach plans including new product introductions (discontinuations), media, promotions, sampling/rating & review programs as well as changes to claims, packaging, and labeling.
• Lead/Maintain strategic connectivity with our Brand Champion and CCC Social Media Specialist pods to ensure brand equity and portfolio knowledge depth and breadth.
• Maintain expertise in direct consumer engagement including careful communication, customer concern, and compliance.
• Champion voice-of-the-consumer and optimization of the consumer experience: advocate for consumer needs and preferences! Proactively look for opportunities to expand brand passion and improve consumers experiences with the brand.
• Contribute to the development of Brand strategies and tactics that impact consumer engagement channels including social media (organic and paid), partnerships, lifestyle influencer partnerships, ratings and reviews, as well as Consumer Care channels (1/800#, Brand.com Contact Us pages).
• Partner with Brand leaders, Communications and PR personnel, as well as the CCC Operation to handle crises and critical issues.

Intelligence, Analytics, and Reporting

• Lead consumer care center data, including product complaints and social media insight, reporting and share outs with actionable recommendations.
• Uses analytical tools and skills to collect and analyze data that supports business recommendations and/or highlights compelling consumer insights and business opportunities.

What we are looking for

Required Qualifications

• 4-Year Undergraduate Degree
• 3-5 years of social media and/or community engagement experience
• Experience using community engagement platforms (i.e., Sprinklr)

Desired Qualifications

The candidate will come with confirmed experience in working across category and interdisciplinary teams to ensure there is proper visibility and understanding, as well as cross-functional alignment on approach.

What's in it for you

• Annual base salary for new hires in this position ranges from $60,000.00 to $96,600.00.This takes into account a number of factors including work location, the candidate's skills, experience, education level & other job-related factors.
• Competitive Total Rewards Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.

#vhd

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