Social Work Care Manager
Cincinnati Children's Hospital Medical Center

Job Info

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Job Description

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

• Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation
• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
• A Top Hospital and Health System for Diversity recognized by DiversityInc
• One of the nation's most innovative companies by Fortune in March 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

JOB RESPONSIBILITIES

• Psychosocial Assessment- Conduct a comprehensive psychosocial assessment of the patient's/family's health and psychosocial needs while exercising an intuitive understanding of complexity and uniqueness to identify strengths, challenges, and opportunities. Identify cases that meet criteria for need of care coordination through the comprehensive needs assessment. Stratifies patients to match client needs to the most cost effective model of care coordination. Exhibits advanced interviewing and therapeutic intervention skills with regard to abuse, neglect, and/or other safety risk factors. Report suspicions of abuse and neglect to legally mandated authorities for investigations. Completes documentation with accuracy and clarity.
  
• Resource Management- Partner with the patient/family/caregivers in obtaining financial assistance, community resources, and/or specialized equipment. Develops resource networks, excels at resource utilization, and acts as a resource to peers. Provide real time accurate information to patient/family/caregiver for resources for which they are eligible. Provide condition-specific and related medical, financial, educational, and social supportive resource information. Identifies needs, develops programs, and evaluates outcomes for special populations, as needed, and implements changes based on outcomes. Facilitates collaboration with community agencies to enhance investigation and intervention process. Advocates for patient population on a systems level (hospital, organization, and/or community) by developing programs and protocols to better meet the needs of the patient population. Educating patient and family to recognize progress and assist in identifying need for changes in treatment plan.
  
• Psychosocial Intervention- Provide psychosocial services as identified in the patient's comprehensive plan of care. Creates opportunities for and provides supportive counseling with the goal of maximizing emotional coping and adherence to the treatment plan. Facilitates and enhances collaboration with the referral source and appropriate members of the health care team in a timely and effective manner. Use expert knowledge and skill to educate the patient/family/caregiver and members of the health care team about evidenced-based treatment options. an expert in providing self-management support to high risk/complex patients/families to increase their skills and confidence to effectively manage their chronic care conditions at home. Identifies needs, develops programs, and evaluates outcomes for special populations as needed, and implements changes based on outcomes. Motivates and empowers patients/families/caregiver through the use of anticipatory guidance and planning to reduce or eliminate psychosocial barriers to discharge. Is seen as a leader in initiating and facilitating family centered care team meetings. Demonstrates a therapeutic approach focusing on micro and macro systems including assessment and crisis intervention with the goal of problem prevention.
  
• Interdisciplinary Collaboration- Working for system improvement, promoting patient/family/caregiver well-being. Advocates for patient population on a system level (hospital, organization, and/or community) by developing programs and protocols to better meet the needs of the patient population. Is seen as a resource and initiates liaison role between the patient/family/caregiver within the medical team and outside agencies. An expert in mediating as needed within the medical team on behalf of the patient/family/caregiver. Empower the patient/family/caregiver to problem-solve by exploring options of care when available and alternative plans, when necessary, to achieve desired outcomes. Develops processes for effective and efficient communication and coordination between members of the health care team while involving the patient/family/caregiver in the decision making process in order to minimize fragmentation of services.
  
• Coordination- Facilitates communication and coordination between members of the health care team (including the medical home and community services), involving the patient/family in the decision-making process in order to minimize fragmentation in the services. Attends and leads care conferences. Insures that key components of the plan of care and/or patient needs are communicated to subsequent care providers and ensure safe handoffs. Ensures the health care team integrates multiple sources of health care information and communicates this summary, thereby building caregiver skills and fostering relationships between the health care team and families. Demonstrates an understanding of legal and regulatory issues (HIPPA, EMTALA, regulatory agencies, CMS, legal P&P) impacting the care delivery and reimbursement process. Negotiates and advocates for the patient for services and resources needed. Provides patient/family education regarding post-acute services, community resources or other as needs identified. Creates an environment to support patient safety by integrating patient safety goals into daily practice based of the patient's age and the population served.
  

JOB QUALIFICATIONS

• Bachelor degree in related field.
  
• Master's degree in Social Work
  
• 5+ years of work experience in a related job discipline.
  
• May require clinical license, certification or training
  

Market Leading Benefits Including*:

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs
• Medical coverage starting day 1 of employment. View employee benefits here.
• Competitive retirement plans
• Tuition reimbursement for continuing education
• Expansive employee discount programs through our many community partners
• Referral bonus program for current staff!
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQIA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
• Physical and mental health wellness programs
• Relocation assistance available for some positions

*Benefits may vary based on FTE Status and Position Type

Primary Location
Vernon Manor

Schedule
Full time

Shift
Day (United States of America)

Department
PS Network Staff

Employee Status
Regular

FTE
1

Weekly Hours
40

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.

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