Sr Customer Success Mgr
PayPal Inc.

Job Info

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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know about the role:
In late 2023, PayPal launched PayPal Ads - a new advertising platform designed to connect merchants and consumers through our PayPal app. Leveraging PayPal's long-standing relationships with millions of consumers and merchants, the PayPal Ads platform aims to help merchants sell more effectively while enabling consumers to discover products and services they love.

Meet our team:
PayPal Ads' vision is to be the premier commerce-centric advertising platform, seamlessly connecting PayPal, Venmo, and Honey users with advertisers and merchants. We help advertisers and merchants sell more products and services effectively, enabling consumers to discover and buy what they love. Leveraging transaction data from approximately a quarter of the world's $6 trillion in digital commerce and nearly 400 million active accounts annually, our platform empowers advertisers to engage customers through the entire marketing funnel-from awareness to purchase, loyalty, and advocacy.

Job Description:

Your way to impact:

PayPal is seeking a dedicated Senior Customer Success Manager to join our rapidly expanding Ads business. This role offers a unique opportunity to be a part of a dynamic team, working with innovative products and leading brands. If you are a high-performing individual with a passion for merchant success and a proven track record in the digital advertising or payments space, we encourage you to apply.

In your day-to-day you will:

• Act as the primary point of contact for a portfolio of PayPal Ads merchant partners, ensuring their needs are met and their expectations are exceeded.
• Use data-driven insights to analyze merchant performance, providing strategic recommendations to optimize their advertising campaigns.
• Develop and maintain strong, long-term relationships with key stakeholders at the Director+ level, positioning yourself as a trusted advisor.
• Work closely with PayPal Ads Sales, Ad Ops, Product and Marketing teams to ensure seamless execution of merchant campaigns and initiatives.
• Support merchant growth by identifying upsell opportunities and driving additional revenue through new and existing PayPal Ads capabilities.
• Proactively identify and resolve any issues or concerns that merchants may have, ensuring a smooth and positive experience on the platform.
• Collect and relay feedback from merchants to the Product team to inform future enhancements and developments of the PayPal Ads platform.

What do you need to bring:

• 8+ years of leadership experience in digital advertising, with a proven track record of meeting and exceeding performance targets.
• Strong ability to use data to drive decisions, with a solid understanding of business and media performance metrics.
• Excellent listening, verbal and written communication skills, with the ability to influence decisions across various levels of an organization.
• Demonstrated ability to build and maintain long-term strategic partnerships, driving business growth and merchant satisfaction.

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$82500 to $187990

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

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