Sr Patient Services Specialist
Texas Tech University Health Sciences Center

Job Info

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Extended Job Title
Sr Patient Services Specialist
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
511315 - Health and Wellness Lbk
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serve as primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Ability to communicate effectively with a variety of people. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact of both direct with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.
Requisition ID
39111BR
Travel Required
Up to 25%
Pay Grade Maximum
Salary commensurate with education, experience and/or skills.
Major/Essential Functions

• Maintain a professional customer service atmosphere for patient, physicians and staff.
• Responsible for scheduling or rescheduling patient appointments for the clinic.
• Working the patient appointment reminder and wait list to ensure patient's appointments are scheduled as prescribed. 
• Receives patients, verifies and updates demographics and insurance and collects copays.
• Obtain current consents, assist patients with forms and can appropriate forms and information in EMR.
• Check patients out of the clinic and scheduling follow-up appointments. 
• Prepare and organize daily deposits according to policy and procedure. Documents collected funds correctly according to policy and procedure. 
• Correspond with patients who have missed appointments.
• Contact patients regarding changed or bumped appointments and makes appropriate changes in IDX.
• Is proactive responsive to any other duties as assigned by supervisor.
• Clock in and out appropriately.

Grant Funded?
No
Pay Grade Minimum
Salary commensurate with education, experience and/or skills.
Pay Basis
Hourly
Schedule Details
Monday-Friday; 8:00-5:00
Work Location
Lubbock
Campus
HSC - Lubbock
Department
Health and Wellness Lbk
Required Attachments
Resume / CV
Job Type
Part Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
Information and Records Clerks
Shift
Day
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
YN, HM
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

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