Supervisor, Operations Loan Servicing
Commerce Bank

Job Info

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About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range
Annual Salary: $53,500.00 - $72,000.00 (Amount based on relevant experience, skills, and competencies.)

Essential Functions

• Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members
  
• Provide guidance to team members on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members
  
• Accept and respond to escalated Branch Hotline phone queue issues that require management intervention Ensure team compliance with the required retention period of stored boxes and shred as needed
  
• Monitor daily tasks of the Operations Loan Servicing team to ensure accuracy and timeline of deliverables are met
  
• Ensure team compliance to regulations set forth by Commerce Bank's Legal, Compliance, and Risk Departments including but not limited to SOX, REG x, and REG Z
  
• Perform other duties as assigned
  

Work Schedule: 8:00am-5:00pm Monday - Friday

Knowledge, Skills & Abilities Required

• Strong knowledge of the banking industry, including best practices
  
• Strong working knowledge of all consumer lending, including home equity loan products and the federal regulations that govern them
  
• Moderate proficiency or ability to learn Mainframe, SHAW, Branch Connections, Encompass, and Laser Pro
  
• Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
  
• Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing
  
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
• Intermediate level proficiency with Microsoft Word, Excel, Teams, Access Database and Outlook
  

Education & Experience

• Bachelor's degree or equivalent combination of education and experience required
  
• 3+ years loans servicing or related work experience required
  
• 1+ years leadership experience required
  

**Level of role is determined by knowledge, experience, skills, abilities, and education

*Hybrid Schedule: In office 3 days per week

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Supervisor, Operations Loan Servicing or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $53,500to $72,000 annually.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:
Full time

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