Team Director
The Jewish Board

Job Info

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Make a bigger difference

Team Director

At The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you'll love working with us:

• If you have a particular age range or population you're interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.

• We're committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live.

• Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance.

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• You'll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference:

The 29i Team Director plays a vital role in the overseeing the administrative functioning and continuous improvement of the 29i clinics in the Jewish Board's OCSF programs including Cedar Knolls House, Kaplan House and the Supervised Independent Living Programs (SILPs). The staff member filling this position will need to monitor all issues related to medical and psychiatric provider productivity by strengthening infrastructure related to this goal. To this end, the 29i Team Director will need to track scheduling to ensure that each provider's calendar is optimally utilized; gather data around kept, cancelled and unattended appointments; develop scorecards that reflect the most important markers of the clinic's status and work in a interdisciplinary fashion to improve the efficiency and quality of care delivered. Position will be a hybrid one balanced between onsite and remote locations. The Team Director will report to the Senior Director while receiving input and guidance from Deputy Executive Director of Clinic Business Operations. Oversee and facilitate the weekly team meetings and ensure the supervision is provided to the Team Leaders.

KEY ESSENTIAL FUNCTIONS:

Scheduling

• Oversee scheduling workflow, foresee gaps where providers might have idle time, and liaise with program and nursing staff to fill available time slots on providers' calendars.
• Work with Information Systems to fully integrate scheduling capacity in MyAvatar.
• Ensure that each youth is scheduled for assessments such that care meets criteria for best practices (with input from clinical staff) and regulatory requirements.
• Work in an inter-disciplinary manner with program, nursing and medical staff to strengthen workflows for a variety of types of encounters: in-person, telehealth, AWOC, annual assessments, follow-ups, return from a hospital or emergency room.
• Develop and refine operations for all aspects of care within 29i.

Tracking/Monitoring

• Track metrics that impact 29i clinics' financial and clinical status, including manual data entry when required.
• Work with Data Analytics and Information Systems teams to develop capacity to more easily gather data pertaining to 29i.
• Identify trends in data and potential root causes of deficiencies, then proactively work to rectify problematic areas.
• Monitor billing claims submitted by all providers, identify visits for which bills are absent, and work to enhance finances of the 29i clinic (maximizing add-ons, submitting claims for all billable visits, helping to develop workflows that expand visit capacity).
• Assisting with audit preparation of the 29i clinic.
• Learn 29i regulations and partner with teams to ensure that such requirements are met.
• Ongoing communication and problem-solving with diverse set of disciplines (program, nursing, fiscal, medical, compliance).
• Initiate and drive meetings with support departments to ensure that all systemic factors impacting 29i are thoroughly addressed.

CORE COMPETENCIES for the position include:

• Strong self-motivation and takes initiative.
• Works independently and as part of a team.
• Ability to prioritize tasks appropriately.

• Strong verbal and written communication skills.
• Able to engage with youth using trauma-informed principles.
• Exceptional attention to detail.
• Outstanding organizational skills, capable of managing numerous workflows and tasks simultaneously.
• Can identify how systems impact individual client's care.
• Takes leadership role when new projects arise.
• Ability to adapt quickly and thoughtfully to ever changing needs and priorities of the program.
• Remains solution focused and exhibits enthusiasm and creativity when presented with challenges.

EDUCATIONAL/TRAINING REQUIRED:

• Associates degree preferred.

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

• Three years of work-related experience required.
• Spanish or French speaking preferred but not required.

COMPUTER SKILLS REQUIRED:

• Working knowledge of Microsoft Office, Outlook and Word.
• Strong facility with Excel.
• Aptitude for learning new systems and application software, especially MyAvatar and Tableau.

VISUAL AND MANUAL DEXIERITY:

• Ability to read paper and electronic documents and perform significant data entry into various computer programs.
• Manual dexterity and hand-eye coordination to operate office equipment.

WORK ENVIRONMENT/PHYSICAL EFFORT

• Ability to lift 25lbs for the purpose of working with inventory and other household items.

If you join us, you'll have these great benefits:

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

Other details

• Job Family Program Administration [500s]
• Job Function Managers
• Pay Type Salary
• Employment Indicator 8810 - Clerical Office Employees NOC
• Min Hiring Rate $81,000.00

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