Technical Coordinator
Hays

Job Info

---

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Technical Coordinator in Atlanta, GA.

Role Description

• Job Description: This individual will perform a lot of independent work but interact with many groups to identify the items that need addressing. The substitution chains mentioned below are often driven by our suppliers when they determine that one part should replace another (i.e., an updated oil filter). There are occasions where we disagree with the proposed links and research needs to be done, and also times when we agree but the links have to be implemented at different times based on the need to sell through the older part.
________________________________________
Primary Purpose of Job: Provide internal customers (DPS, SCM, Engineering, Warranty, Marketing, etc.) and dealers with parts expertise, information, and analysis not available through other channels or tools. Coordinate interdepartmental parts processes. Ensure the accuracy of Electronic Parts Catalog (EPC) data.
________________________________________
Responsibilities:

• Daily / Monthly: Research and analyze the data from the production sequencing systems, factory purchasing records, engineering drawings, consult with the vendor, and utilize other conventional and non-conventional tools. • Technical Accuracy: Check new part numbers for technical accuracy and applicability to USA models. Review new model and major face-lift parts lists from Germany for technical accuracy and applicability to USA models. Extract minor face lift and model year change parts lists from relevant systems and review for technical accuracy and applicability to USA models.
• Educational Materials: Support development of and deliver educational materials for dealers concerning the best practices for utilizing existing tools to obtain accurate and timely parts information. Report current inquiry trends and work with team to develop new tools as necessary to resolve current and anticipated issues.

• Technical Authority: Serve as the technical authority on spare parts.

• Special Handling Orders: Assist in the processing of parts orders requiring special handling, such as orders for new engines or transmissions, to ensure the usage of these high-value or low availability parts meet policy guidelines.
• EPC Accuracy: Maintain the accuracy and effectiveness of the Electronic Parts Catalog (EPC) and serve as customer advocate by assisting in the development and shaping of the direction of the EPC application for the market, and ensuring new features are implemented in a timely fashion. Review error reports and other information, confirming issues, issuing correction notes to dealers and other customers, and advising responsible areas of the need for corrections. Serve as customer advocate by supporting the strategic direction of the EPC application for the market and ensuring new features are implemented in a timely fashion. Liaison with IT as the business unit to ensure system availability and performance meet market needs. Analyze the results of dealer surveys to develop corrective action plans and new feature requirements.
• Training: Assist in the development and delivery of educational materials for dealers concerning the best practices for utilizing existing tools to obtain accurate and timely parts information. Review current inquiry trends and develop new tools as necessary to resolve current and anticipated issues. Support Parts & Service Marketing and other departments by creating special parts information, listings, and kits. Assist in the regular training of new Parts Technical Analysts and Dealer Parts Services agents.

Skills & Requirements

• Qualifications: Technically minded individual with a strong capacity for dissecting problems within parts substitution chains and executing root cause recovery models to improve the customers' ability to get the right part for servicing their car
o Requirements: 2+ years of experience with parts from a technical perspective, automotive retail, and/or process development
o Computer skills: Strong experience in MS Office especially Excel, capable of navigating proprietary and main-frame based applications
o Education requirements: Minimum of an associate's degree, ideally with a focus on logistics, transportation, and/or automotive

Requirements & Conditions:
• Must be able to work flexible hours/work schedule
• Travel domestically
• Work Holidays when required
• Work weekends when required
• Associate's Degree (accredited school) or equivalent work experience with emphasis in: Technical Management-Logistics Transportation Management
• Administration: Proficient Knowledge of administrative procedures, process/project development, and system procedures.
• Automotive-Retail: Proficient Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service, and parts.
• Automotive - Technical: Knowledge of automotive technical information systems and repair/diagnostic procedures.
• Parts and Accessories: Comprehensive Knowledge of parts and accessories.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI
#1167640 - Ken Remy

---