Technical Support Specialist
Beacon Hill Staffing Group, LLC

Job Info

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Job Title: Technical Customer Support Specialist

Location: Roseville, MN (Onsite)

Schedule: Monday-Friday

Position Overview

Beacon Hill's client is looking for a Technical Support Specialist to join their team. The Technical Support Specialist plays a vital role in supporting the Apple Account creation process. This position ensures a high-quality customer experience while delivering timely and accurate service. Candidates must have technical experience working with Apple products to effectively assist customers with the account creation process and resolve related technical issues. This is a contract position with expectation to be fulltime onsite in Roseville, MN.

Key Responsibilities

1. Deliver exceptional customer service through phone, email, chat, and virtual meetings.
2. Provide clear, accurate, and consistent guidance to ensure successful and efficient account creation with minimal touchpoints.
3. Accurately document all customer interactions in Salesforce, capturing detailed information to maintain high-quality data standards.
4. Utilize technical expertise with Apple products to address customer questions and troubleshoot account-related challenges.
5. Identify and address challenges in service processes or workflows.
6. Adhere to HIPAA and FERPA compliance requirements.
7. Collaborate across departments to resolve issues and improve workflows.
8. Follow and promote departmental and corporate procedures, mottos, and principles.
9. Actively support company initiatives and goals as a cross-functional team member.
10. Perform other duties as assigned.

Core Competencies and Skills

• Technical Expertise: Experience working with Apple products and related technologies.
• Customer Service Excellence: Strong focus on achieving optimal outcomes with urgency and professionalism.
• Clear Communication: Effectively share information, address concerns, resolve issues, and contribute to workflow improvements.
• Proactive Problem-Solving: Proven ability to identify solutions and support assigned tasks, activities, and projects.
• Detail-Oriented: Strong critical thinking, information retention, and attention to detail.
• Adaptability: Capable of working collaboratively or independently, depending on team needs.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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