This position requires a detail-oriented individual who can balance policy enforcement with excellent customer service. The ideal candidate will be comfortable interacting with team members at all levels of the organization and have the analytical skills necessary to manage travel data effectively.
Key Responsibilities:
Review travel out of policy booking requests
Communicate effectively with KUS and Kia NA team members at all levels, including VPs, regarding out-of-policy travel requests and other travel items
Ensure that the travel reservations made in Company's travel booking tool are reasonable and within corporate policy
Understand, communicate, and execute corporate travel policy for all travel reservations.
Assist team members with travel reservations on an as-needed basis
Support general travel-related inquiries and assist with travel arrangements
Set up guest accounts and manage team member travel profiles
Document travel exceptions and trends and prepare supporting documents and reports
Perform monthly reconciliation of travel expenses using Excel
Work on various ad hoc projects, and other duties as assigned
Required Skills:
Strong communication skills, both written and verbal
Ability to handle sensitive conversations professionally
Attention to detail and strong organizational skills
Ability to multitask and prioritize tasks effectively.
Proficiency in Excel, including use of functions like VLOOKUP
Proficiency in Microsoft Office Suite
Understanding of corporate travel policies and procedures
Customer service orientation
Qualifications:
Experience in corporate travel management preferred
Minimum 3-5 years office support/business administration responsibilities required
Bachelor's degree or equivalent work experience in office administration and/or office management required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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