User Education Specialist
Everlaw

Job Info

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Everlaw is looking for a User Education Specialist to join our User Education team! Educating users is essential to Everlaw's mission, and your dedication to providing a world class learning experience that emphasizes respect for users will be integral in helping us to accomplish that mission. Your attention to detail will help you to become an expert in the Everlaw platform and become a trusted and invaluable resource for our users. You'll have the opportunity to work directly with our audience of legal professionals to help them build their understanding of Everlaw. You will use your skills in teaching technology to develop best-in-class educational content allowing users to master Everlaw's constantly evolving technology. You'll work with partners organization-wide to provide the best possible learning experience for users, helping them to realize value and discover truth using Everlaw!

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and democratic and we're committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you're looking for a place that values passion, integrity, thinking big, and a desire to learn, we'd love to hear from you!

Think you're missing some of the skills and are hesitant to apply? We are open to applicants at all experience levels and do not believe in the 'perfect' candidate. We encourage anyone who feels that you can bring value to our team to apply!

This is a full-time position located onsite in Oakland, California.

In the first few months, you will

• Become an expert in the Everlaw platform! Everlaw is a complex and constantly evolving technology. You'll build a foundational understanding of our platform and the litigation and investigation management technology space. You will apply those learnings to help our users leverage the platform to accomplish their goals.
• You will develop a deep understanding of our client's workflows and objectives by collaborating with your customer facing colleagues. You will have the opportunity to create strong connections by working directly with our users. Our education team works with a unique and diverse audience and you'll be tasked with understanding their needs to ensure that they have an excellent experience using Everlaw.
• Deliver tailored live learning sessions, both web-based and onsite, for Everlaw users. Members of our User Education team deliver a wide range of tailored live learning experiences for both small groups and large audiences. You'll learn how to identify the learning goals and how to use that understanding to provide a world class learning experience.
• Help to ensure that our library of learning resources is having the maximum impact on our users. The Everlaw platform and our audience are constantly evolving and you'll help us to make sure that our user education program expands to meet and exceed our user's expectations.
• Feel like part of the team! Our onboarding process will integrate you into the company with informative sessions on our policies, processes, and team structure and goals.
• Learn, grow, and contribute right away. We trust that you'll bring experience and knowledge that will uplift the team, but we don't expect you to know everything on Day 1. You'll have time to develop your product knowledge and get up to speed on all aspects of Everlaw.

Going forward, you will

• Work collaboratively with partners around the business to ensure that all Everlaw users have an amazing learning experience. You will help to develop the strategy for how we'll approach training both new and tenured users, participate in the customer onboarding process, and have the opportunity to educate users in-person by traveling to visit clients
• Build and evolve our library of user training resources. You'll contribute to the expansion of our strategy for designing and developing new resources to help our users. You'll have the opportunity to propose, develop, and implement learning resources across a variety of mediums, including live presentations, video recordings, written content, and more.
• Implement new user training tools and technology. Improving our tools, systems, and processes is necessary for us to provide the best possible experience for our audience. You'll be tasked with identifying new tools and improving our systems and processes.

About you

• You have 2+ years of experience in delivering training to an audience, managing learning experiences, maintaining resources, and developing new educational content.
• You are comfortable teaching technology while maintaining a high level of attention to detail, with a focus on understanding audience needs and tailoring the learning experience to meet them.
• You are excited about working directly with learners, both online and in-person, and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.
• You thrive while working in a collaborative environment where you will have the opportunity to work closely with your colleagues from around the organization to take on challenges and develop an exceptional learning experience.
• You enjoy the creative process of developing new ways for users to learn to help drive the evolution of our user education program.

You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Pluses

• You have experience in building and delivering learning focused video resources, including recording, editing, and live web-broadcasting
• You have experience in content management and maintenance for a large library of educational materials.
• You have experience educating users on legal technology or SaSS tools.
• You have experience in the legal space, working with legal professionals and understanding their unique workflows and objectives.

Pursue Truth While Finding Yours

At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you're empowered to pursue your passions, it is reflected in the work. That's why we're committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you're looking for a place that values passion, integrity, and a desire to learn, we'd love to hear from you!

About Everlaw

We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack -- pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Everlaw requires all of its employees to be fully vaccinated for COVID-19, unless a medical or religious exemption applies. If you are hired, we will require you to prove that you have received the COVID-19 vaccine, unless you have received a medical or religious exemption.

We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection.

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