Visitor Services Coordinator
State of Nebraska

Job Info

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The work we do matters!

Hiring Agency:
History Nebraska - Agency 54

Location:
Lincoln, NE

Hiring Rate:
$16.277

Job Posting:
JR2024-00010173 Visitor Services Coordinator (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:
The Nebraska State Historical Society is seeking an organized and visitor-focused individual to serve as Visitor Services Coordinator at the Nebraska History Museum. As a member of the museum's Visitor Services team, this position ensures the public has a positive experience at the museum, assists with special events and activities related to museum programming, and monitors museum safety and tidiness. The Visitor Services Coordinator will work alongside a dedicated group of museum professionals to make sure every museum visitor has an equally outstanding experience.

The schedule for this position is Tuesday-Saturday 8:00 - 4:30 with occasional events outside of these hours.

The Nebraska State Historical Society is a statewide historical agency that connects people to the past through our library and research center, conservation facility, interpretive sites, and the state archeology and historic preservation offices.

Accountability: We make decisions based on the best interests of the public, and take responsibilities for those decisions.

Adaptability: We adapt to change, and find ways to succeed in less-than-ideal circumstances.

Customer Service: We base our goals on serving the public, and put the needs of the pubic above our own.

Integrity: Our ethics and actions are based on returning an investment to the taxpayer.

Teamwork: We treat all members of Nebraska State Historical Society team with respect and equality.

The NSHS values our teammates as well as a supportive environment. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.

Look at what we have to offer!

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Job duties

• Oversees front-end customer service. This includes daily operations such as opening and closing registers, greeting visitors, answering phones, promoting education programming, highlighting exhibits, answering guest questions, and accepting payment for admissions, merchandise, and services.

• Carries out opening and closing procedures including floor checks, ensuring phones and point-of-sale system are working properly, and follows proper cash-handling procedures.

• Answers the phone and relays calls and messages in a timely manner.

• Monitors museum security activity and reports Issues to appropriate parties.

• Tracks daily museum attendance and reports numbers to appropriate staff.

• Assists with restocking, and completing quarterly gift shop inventory.

• Receiving and checking in merchandise, merchandising displays, and museum deliveries.

• Maintains appearance and cleanliness of gift shop, front desk, museum entrance, and common areas which Includes light housekeeping functions.

• Assist with set up, tear down, and staffing of museum special events and programs

• Coordinates with staff, volunteers, and work-study students to ensure that the admissions desk is adequately staffed

• Communicate and enforce the museum's policies and procedures.

Requirements / Qualifications

Minimum Qualifications: Coursework/Training or experience in customer assistance, public relations, event planning, sales, recreation, Nebraska history, supervision, or working directly with the public. OR Post high school coursework/training in social/behavioral science or business administration.

Preferred Qualifications: Knowledge of security practices. Demonstrated experience in a retail environment; providing work direction to others. Fluency in Spanish.

Other: This position requires travel. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation.

Regular and reliable attendance is required.

Knowledge, Skills and Abilities

• Experience and excellence in customer service

• Strong communication and interpersonal skills

• Strong computer, point-of-sale (POS), and database skills

• Cash handling experience

• Ability to work independently and in a collaborative team environment

• Must be able to work Saturdays and occasional evenings

• Enthusiasm to connect people from diverse communities to history


Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.

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